Shipping / Returns

Shipping Costs
We offer a free shipping for all orders within Australia and a flat rate shipping fee of $40 AUD for all international orders
All international packages are shipped via Australian Post. Shipping rates are calculated at checkout. 
For international orders customers are responsible for all additional shipping and taxes.

Manufacturing / Delivery Time
The shoes / boots generally take 2-3 weeks to make and deliver. You will receive a confirmation email once we have processed your order and when the shoes have been dispatched.
The above timeframe is only a guideline, unfortunately we cannot guarantee that your package will be delivered within this time frame. This should only be used as a guideline.
Packages will require a signature on delivery, to avoid the parcel being redirected please ensure someone is available to sign on deliver. Archein is not responsible for damaged, lost or stolen packages.
PLEASE NOTE - Registered mail doesn’t deliver to PO Boxes.
Refunds and Returns
We take great pride in supplying our customers with top quality products. All products are checked before they are dispatched to ensure quality however if you do find any faults please contact us within 48 hours of delivery at to receive a refund reference number.

Because the shoes are made to order please ensure you are 100% happy with your purchase as we do not exchange or refund if you change your mind. 

Please also be aware that the product images on the website are a as close as possible representation of the actual leather colors. We use top quality leather however due the nature of the product the color and texture may slightly change.
This is a unique characteristic of our products and not deemed as a default.
Archein only provides a refund or exchange if the product is proven faulty.
Please note - You must have a refund reference number before any refunds can be processed
Sizing Exchanges
Archein does exchange shoes / boots if the incorrect size is ordered. Because the shoes / boots are made to order please take extra care to follow the sizing instructions when ordering as it will take 3-4 weeks until you receive the exchanged product. 
Archein only accepts an exchange for an incorrect size order once. 
The products must be packed and returned as new without wear with the sole protector intact. The original packaging must also be used. You must also contact us at within 7 days of the item being delivered to receive an exchange reference number
If any of these conditions are not met the return will not be accepted.
Please note - You must have a exchange reference number before any exchanges can be made.